our event terms and conditions
If you find you need to cancel a booking for an event, please do not hesitate to contact us. We will be happy to offer a transfer to another event of a similar value. If you would prefer a refund or our transfer offer is not suitable then a refund will be paid with the following refund scale applying:
Refund request 6 months and greater prior to the event - 100% refund
Refund request 3 months and greater prior to the event - 75% refund
Refund request 1 month and greater prior to the event - 50% refund
Refund request 2 weeks and greater prior to the event - 25% refund
Less than 2 weeks - No refund.
An alternative is to find a substitute for your place (in this instance a refund would not be given - you would seek payment from your replacement) or, if we are operating a waiting list for that event and can find a replacement for you, then a refund would be given. However, if the cancellation is due to an illness, medical condition or other exceptional circumstances, we will be happy to consider requests for a refund provided that you let us know before the start of event. Any refunds will be less a 30% administration charge. We would request that refunds are requested within one week of your cancellation. Please request a refund by emailing .
If in the unlikely circumstance that we find we need to cancel an event we may offer you a transfer to an event of a similar value or, please rest assured, we will provide a full refund.
Covid cancellations - if you find you can no longer attend a booked event due to Covid restrictions or if we need to cancel an event for the same, we will offer a place on an event of a similar value. If this is not possible then we will provide a refund minus a 5% administration fee.
In line with the ethos of Wellbeing at Whistlewood, we aim to keep a small amount of places reserved for those on low-incomes. You are eligible for the concessionary rate on our events if you are a full-time student (with a student-ID card) or receive one or more of the current means-tested UK benefits. Please bring proof to the event/workshop.
If your circumstances are exceptional and not as per the above please feel welcome to contact us. Please do so before you book a concessionary place..
This policy describes:
A) The personal data we collect and hold about you.
B) How we will use it
C) Who we may disclose it to
D) Third Party Links
E) Our Cookies Policy
F) Your rights and choices in relation to your personal data.
G) Retention of your Personal data
A) What personal data do we collect and hold about you?
At present the personal data that we collect when you book one of our events is your name, email address, emergency contact phone number, where you reside (not your full address), where you saw the event advertised and any other information you feel would be helpful for us to be aware of for the purpose of the event. You are also invited to join our Wellbeing community through our email list either through this website or at events. Your name and email address is recorded and kept for this purpose.
B) How will we use your personal data?
At present any personal data collected is for the purpose of booking your place on one of our events. It helps us to ensure each event runs smoothly. It is also collected for marketing and research purposes. If it is used for marketing and research purposes then it is recorded in seperate reports anonymously. When you sign up for our email list your name and email is kept in the Wix database system.
C) Who we may disclose your personal data to
We assure you that we would not sell your personal data to a third party. We would pass your information to our Wellbeing Professionals if you are booked on an event that is run by them.
Your data is held by Wellbeing at Whistlewood. Our Wellbeing Professionals may operate their own mailing lists, social media pages etc. They may invite you to sign up to their own mailings lists. This action does not fall under this policy. We encourage you to check their own Privacy Policies for this purpose. We utilise cookies on our website – please see our Cookies policy as to how third parties place cookies on your computer. We may be under a duty to disclose or share your personal data in order to comply with any legal obligation
D) Third Party Links
Our Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for how they handle your personal data. When you leave our Website, we encourage you to read the privacy notice of every website you visit.
E) Our Cookies Policy
Cookies are small pieces of data stored on your computer’s browser when you visit most websites. They are usually used to keep track of movements and actions on a site.
Wix.com uses some necessary cookies because they enable visitors to navigate and use key features on this site.
Wix analytics cookies allow Wix to collect information on our behalf about how visitors interact with our site. Storing these cookies is how Wix is able to populate the data in the analytics, such as traffic sources and unique visitors.
Cookies used by this website
Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify you.
Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire at a set expiration date or until you delete them. These cookies are used to collect identifying information about the user, such as user preferences for a specific site.
F) Your rights and choices in relation to your personal data
You can request to receive a copy of your personal data that we hold about you and information about how we use it.
You can ask us to correct your personal data that we hold where it is incorrect or incomplete.
You can ask for your personal data to be deleted if it is no longer necessary in relation to the purposes for which it was collected, if you withdraw your consent and there is no other legal ground for which we can rely on the continued use of your personal data, if we have used your personal data unlawfully or if your personal data needs to be erased to comply with a legal obligation.
You can withdraw your consent at any time where we rely on consent to use your personal data.
G) Retention of Your Personal Data
We will keep your personal data for different periods depending on the nature of the information, the purpose for which it was collected and any legal and/or business reason to retain it.
Wellbeing at Whistlewood reserves the right to modify these Terms and Conditions at any time. Changes and clarification will take effect immediately upon their posting on this website. If the policy change has a financial implication then the old policy will apply for an individual booking.