our event terms and conditions
If you find you need to cancel a booking for an event, please contact us. We will offer a transfer to another event of a similar value. If you then seek a refund the following will apply:
Refund request 6 months and greater prior to the event - 100% refund
Refund request 3 months and greater prior to the event - 75% refund
Refund request 1 month and greater prior to the event - 50% refund
Refund request 2 weeks and greater prior to the event - 25% refund
Less than 2 weeks - No refund.
An alternative is to find a substitute for your place (no refunds are given - you would seek payment from your replacement) or, if we are operating a waiting list for that event and can find a replacement for you then a refund would be given. However, if the cancellation is due to an illness, medical condition or other exceptional circumstances, we will consider requests for a refund provided that you let us know before the start of event. Any refunds will be less a £30 administration charge. Refunds must be requested within one week of your cancellation. This should be done by email to firstname.lastname@example.org.
In line with the ethos of Wellbeing at Whistlewood, we aim to keep a small amount of places reserved for those on low-incomes. You are eligible for the concessionary rate on our events if you are a full-time student (with a student-ID card) or receive one or more of the current means-tested UK benefits. Please bring proof to the event/workshop.
If your circumstances are exceptional and not as per the above please feel welcome to contact us. Please do so before you book a concessionary place..
Any personal data collected is for the purpose of booking your place and is held temporarily by Wellbeing at Whistlewood. We also collect data for marketing purposes. Any data collected for this purpose will be recorded anonymously. We will not pass your details onto any other organisation. At any event you attend you will be invited to join our mailing list to receive Newsletters and updates about Wellbeing at Whistlewood. We assure you that we would not add you to our mailing lists automatically.